Customer Service

Cambelt has a legacy of designing and building some of the most recognizable Conveyors in the world.  For more than 60 years, the trademark “High Incline” design that identifies a Cambelt conveyor has anchored conveying sites, enabling companies to move material at inclines previously thought impossible.  These conveyors are made of countless pulleys, bearings, slide gates and the unique and distinguished belt itself.  As these conveyors are installed and used extensively in their specific applications, inevitably there will be a time when a call to Cambelt is needed to inquire about customer service.  An example of this could be the client observed belt misalignment or a conveyor operator observes the belt slipping and sounding like there is a function issue.

Cambelt is dedicated to helping its customers find the fastest and best resolutions.  We want to hear from you as you uncover possible concerns.  We take a full team approach to providing solutions.  When you call with a concern, we want you to know that our team is active and engaged.

Steps to follow for Customer Service.

  1. Document your conveyor or belt SO#.  This can be found on your original equipment order and it is also stamped onto a steel ID tag that is found on the conveyor itself.  It is usually placed in direct sight nearest to the incline section of the conveyor.  This information will tell Cambelt all of the important specifications of your specific belt and equipment.  Share that SO# with your representative.
  2. Contact your sales manager that sold you the belt or the conveyor.  Click here to see who the sales managers are and where they are located.
  3. If you do not have the contact information for your representative, call Cambelt main number at 801-972-5511.  If you need assistance with conveyor equipment, press option 1.  If you are needing assistance with the rubber belt section of a conveyor, press option 3.  If you are unsure who to ask for, you can press the “0” and you will reach our front desk staff who can easily direct you to the right department.

Below, you will find a few recent client stories highlighting the team approach that Cambelt takes when encountering customer service issues.  We strive to solve issues quickly and efficiently.  If we are not providing you with excellent customer service, please contact me directly.  I oversee Sales & Marketing for Cambelt.  My team is here to sell and care for the products made by Cambelt.  https://cambelt.com/cambelt-leadership/.  My email is JustinBarker@Cambelt.com.  My direct line is 385-276-3812.  Thank you for choosing and trusting Cambelt with your conveying and belting needs.

When Every Hour Mattered: How Cambelt Shows Up
When Customers Need Us Most

Late on a Thursday evening—just as most businesses were winding down for a holiday weekend—a
Cambelt customer found themselves in a critical situation. A tear had developed in the rubber belt on
their conveyor, bringing a key piece of equipment to a halt. Production was down, deadlines were at
risk, and everyone understood the timing couldn’t have been worse.

The customer called Cambelt Customer Service fully expecting to leave a message or be told that
help would have to wait until after the holiday. They even acknowledged that Cambelt would be
officially closed the next day. What they didn’t expect was what happened next.
Rather than follow the standard playbook, Cambelt’s team did what they do best—think beyond the
box and focus on the customer. Management quickly assessed the situation and realized the cost of
waiting: countless hours of downtime, lost productivity, and wasted labor for the customer. That
wasn’t acceptable.

Cambelt leadership rallied the team. A few belt specialists volunteered to stay late, working overtime
to cut and fabricate a new belt section specifically for the customer’s conveyor. This wasn’t just
fast—it was intentional teamwork driven by a shared commitment to keeping customers running.
Once the belt was ready, the effort didn’t stop there. A Cambelt sales representative personally took
responsibility for delivery. On her way home for the holiday weekend, after normal business hours,
she delivered the belt directly to the customer—ensuring they had what they needed as quickly as
possible.
The next day, the customer installed the belt and was back up and running within just a few short
hours. What could have turned into days of lost production became a minor hiccup instead.
The impact was immediate—and lasting. The customer was thrilled, not just because their operation
was saved, but because of how Cambelt showed up. They later called Cambelt leadership
personally to praise the extraordinary effort, teamwork, and genuine care demonstrated across the
organization.

This is what Cambelt delivers:

✅ Fast response
✅ Creative problem-solving
✅ Internal teamwork
✅ Relentless focus on customer uptime

When our customers are in dire need, Cambelt doesn’t wait—we act.

When Every Hour Counts: How Cambelt Saved Eco Materials from Costly Downtime

In the bulk material handling world, uptime isn’t just a goal—it’s money. Every stalled rail car, every idle truck, and every hour offline can translate into staggering financial losses. That reality came sharply into focus for Eco Materials, one of America’s largest cement and construction material suppliers, during a critical transloading operation.

The Challenge: A Broken Belt and No Backup

Eco Materials was actively unloading cement powder from rail cars into trucks using their Cambelt Scorpion® 3015 Transloader when disaster struck. One of the rubber belts on the transloader was severely damaged—beyond repair.

The situation was dire:

  • The transloader was down mid-operation
  • There was no spare belt on site
  • Cement deliveries were halted
  • Hundreds of thousands of dollars in lost productivity were at risk if a replacement couldn’t be sourced immediately

What could have turned into days—or weeks—of downtime instead became a defining moment in customer service excellence.

The Call That Changed Everything

Eco Materials reached out to Cambelt and connected with a Rubber Division sales representative. As the conversation unfolded, the gravity of the situation became clear. This wasn’t a routine replacement request—this was a business emergency.

Recognizing what was at stake, the Cambelt representative took immediate ownership of the problem. Rather than passing it along or defaulting to standard lead times, he escalated the issue directly to Cambelt’s President.

Leadership Steps In—Immediately

Within hours, Cambelt’s President joined a three-way video call with Eco Materials. On that call, he listened, asked pointed questions, assessed the urgency firsthand, and did something that set the tone for everything that followed:

He reassured the customer.

Eco Materials didn’t hear excuses. They didn’t hear about constraints or schedules. They heard commitment.

“We’ll have a solution for you today. Expect a call before the end of the day.”

All Hands on Deck

True to his word, the Cambelt President immediately mobilized the company’s leadership team—bringing together:

  • The Belt Division Director
  • The Procurement Manager
  • Operations and production staff

Together, they developed a same-day action plan:

  • Secure the required belt immediately
  • Prioritize production and packaging
  • Have staff work overtime to prepare the belt
  • Palletize and ship the replacement that day

This wasn’t business as usual. This was Cambelt treating Eco Materials’ emergency as their own.

The Result: Downtime Avoided, Trust Earned

The replacement belt was shipped out the same day—an extraordinary turnaround under any circumstances. The following day, Cambelt received a call from Eco Materials’ leadership team, not with complaints or concerns, but with praise.

They thanked Cambelt for:

  • Exceptional responsiveness
  • Leadership-level engagement
  • Clear communication
  • A sense of genuine partnership in a moment of crisis

What could have been a devastating, high-cost disruption was reduced to a short-term interruption—saving Eco Materials from massive losses and reinforcing their confidence in Cambelt as a mission-critical partner.

A Category of One

This story isn’t just about a belt. It’s about what happens when a company refuses to treat customers as transaction numbers.

It’s about:

  • Salespeople who take ownership
  • Leadership that answers the phone
  • Teams willing to stay late
  • A culture built around solving problems when it matters most

That level of teamwork, urgency, and accountability is what makes Cambelt a Category of
One—and why customers like Eco Materials trust Cambelt to keep their operations moving when
failure is not an option.